FAQ
💬 Frequently Asked Questions (FAQ)
🛍️ 1. How can I place an order?
Simply browse our products, add your favorite items to the cart, and proceed to checkout.
Once your payment is confirmed, we’ll process and ship your order within 1–3 business days.
💸 2. What payment methods do you accept?
We accept all major credit cards, Shop Pay, and PayPal for secure and convenient transactions.
🚚 3. Do you offer free shipping?
Yes! 🌍 We offer Free Worldwide Shipping on all orders — no minimum purchase required.
⏱️ 4. When will I receive my order?
Processing time: 1–3 business days
Estimated delivery time: 7–15 business days
📦 You’ll receive an email with a tracking number once your order ships.
🔍 5. How can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking number and link.
You can also track your order directly on our website under “Track Your Order.”
🎁 6. Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, contact us immediately at support@shopeasywellness.com.
Once it’s shipped, we can no longer make changes or cancel it.
💰 7. What is your refund or return policy?
You can request a return within 14 days of receiving your item if it’s unused, undamaged, and in its original packaging.
Please visit our Refund Policy page for full details.
⚠️ 8. What if my order arrives damaged or defective?
We’re very sorry! 🙏
Send us a photo and your order number at support@shopeasywellness.com, and we’ll replace or refund the item immediately.
🌍 9. Do you ship worldwide?
Yes, we deliver to most countries worldwide.
If your region isn’t listed at checkout, contact us so we can check delivery availability.
📦 10. I ordered multiple items but only received one — why?
To ensure faster delivery, some products may be shipped separately depending on availability.
You’ll receive separate tracking numbers if your items are sent in multiple packages.
💌 11. How can I contact you?
We’d love to help! 💕
Reach us anytime at support@shopeasywellness.com — we respond within 24–48 hours.
🧘12. Are your products safe to use?
Yes — all our wellness and skincare tools are made with high-quality, certified materials.
However, if you have sensitive skin or medical concerns, please consult a professional before use.
🔒 13. Is my payment information secure?
Absolutely.
Our website uses SSL encryption and trusted payment processors (Shopify Payments, PayPal) to ensure your data is safe and private.
🌱 14. Do you offer discounts or promotions?
Yes! 🎉
Subscribe to our newsletter or follow us on social media to get early access to discounts, giveaways, and new arrivals.
🕓 15. How long do you take to respond to emails?
Our customer service team is available Monday–Friday.
You’ll get a reply within 24 to 48 hours maximum.